Refund & Returns Policy

Last updated: June 2026

This contract is governed by the laws of Hong Kong. For consumers resident in the EU, local mandatory consumer protection rules also apply.

Return period

Under the statutory right of withdrawal, you may return your order within 14 days of delivery. In addition, we voluntarily offer an extended commercial return window of 30 days from the date of delivery: unused items in their original packaging may be returned within 30 days for a refund.

Eligibility requirements

To be eligible for a return, the product must be

• Unused and in the same condition in which you received it
• In its original packaging

Non-returnable products

Certain types of products are exempt from being returned

• Gift cards
• Items that arrived defective or damaged (handled under our warranty terms instead)

Required documentation

To complete your return, we require a receipt or other proof of purchase.Please do not send your purchase back to the manufacturer.

Partial refunds

In some situations, only a partial refund may be granted

• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened
• Any item not in its original condition, damaged or missing parts for reasons not due to our error
• Any item returned more than 14 days after delivery

Refund

Once your return is received and inspected, we will send you an email to confirm that we have received the returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Late or missing refunds

If you haven't received your refund yet

• Check your bank account again
• Contact your credit card company — it may take some time before the refund is officially posted
• Contact your bank — some refunds require processing time

If you have done all of this and still have not received your refund, please contact us atinfo@digitalpromobox.com.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us by email atinfo@digitalpromobox.comproviding details of the product and the issue you experienced.

Return shipping costs

The shipping costs of returning an item are the customer's responsibility, except in the case of a defective product or an error on our part.

Contact

For any questions about our refund and returns policy, contact us

Emailinfo@digitalpromobox.com
AddressEASY PEASY GROUP LIMITED, Flat/Rm A, 15/F Goldfield Industrial Building, 144-150 Tai Lin Pai Road, Kwai Chung, Hong Kong

You can also read ourTerms & ConditionsandShipping Policy.